Hi Madison,
Shared skype name and phone #, nothing that isn't already publicly available. However, I'm still unable to reinstall my downloaded copy of Adobe 5.5 Design Premium and it seems that Adobe 'help' is a bit of a misnomer as there's no way to actually get help. As a 'staff' member, can you point me to anyone who can help me resolve this problem, or should I just stop wasting my time trying to get help from Adobe?
Thanks,
Steve
Here is my original post:
Had to do a format and Win7 x64 reinstall (Lenovo T410 Thinkpad). Several years back I bought and downloaded, from the Adobe site, Design Premium 5.5. When I tried to reinstall the suite, it gets about half way through and then directs me to "Please insert disk Adobe Design Premium 5.5 - to continue". There is no 'disk', never was. I'm at a complete loss re: how to get my Adobe programs reinstalled. Any help would be so appreciated.
Following is the complete 'error' log:
Exit Code: 24
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 15 error(s), 8 warning(s)
WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
----------- Payload: {9416FE9E-345E-11E0-BC42-0024E8692489} Adobe Device Central CS5.5_DeviceCentral3.5LP-en_US 3.5.0.0 -----------
FATAL: DS003: Cannot extract 'C:\Users\Steve\Desktop\Adobe CS5.5 Design Premium\Adobe CS5_5\payloads\DeviceCentral3.5LP-en_US\Assets1_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{9416FE9E-345E-11E0-BC42-0024E8692489}'. Error: Error 2 The system cannot find the file specified.
----------- Payload: {0669F23C-1B69-41B4-A3ED-4F54A5986D66} Adobe Linguistics CS5 x64 5.0.0.0 -----------
ERROR: DW001: Set payload cancelled status
ERROR: DW049: Payload {0215A652-E081-4B09-9333-DC85AAB67FFA} has an action "install" but no resultState
ERROR: DW049: Payload {10355145-8A4C-47F3-994B-B9B81B4DABF5} has an action "install" but no resultState
ERROR: DW049: Payload {11C0657F-2BD4-4CBC-87F3-9455DC91886E} has an action "install" but no resultState
ERROR: DW049: Payload {23767F5D-A80C-4264-B8EA-ED4085FC332A} has an action "install" but no resultState
ERROR: DW049: Payload {35ED8892-98E5-488A-A23C-6DB842A46EA5} has an action "install" but no resultState
ERROR: DW049: Payload {60E59A6C-7399-495A-B85C-C829F4E59602} has an action "install" but no resultState
ERROR: DW049: Payload {7F9C94CD-0BAC-4F8F-8990-6A5886F4D550} has an action "install" but no resultState
ERROR: DW049: Payload {DDBDE7B0-6FC4-40B1-B673-66EEE8CB60CF} has an action "install" but no resultState
ERROR: DW049: Payload {F9F276DA-9EC6-492C-AF58-F27C5EC19D66} has an action "install" but no resultState
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Device Central CS5.5: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Device Central CS5.5_DeviceCentral3.5LP-en_US: Install failed
ERROR: DW050: - Adobe Dreamweaver Widget Browser: User cancelled installation
ERROR: DW001: User cancelled the operation