Hi, I purchased CS4 and am now unable to download the product!
Can anybody help me? .....pleeeeeeeez
I was able to download all the downloads except the 3.7GB main download.
I have tried in Firefox 3, IE 6, IE 7, Opera.
I have tried on 2 different computers.
I have downloaded the latest Active X components and latest Java platforms for both IE and Firefox.
I have enabled cookies, javascript, popus, ads.
I have disabled all firefox plugins, firewalls and antivirus.
I have checked with my ISP that I can in fact download such big files.
I have successfully managed to download CS3 in the past.
I have plenty of disk space and RAM.
The error message I receive in Firefox reads as follows:
Download Manager Fatal Error
Could not find the requested file on the server.
Contact the author of the page that contains the link. This download will be canceled.
I have wasted so many hours this trying to get this to work. Also spent a long time on the online chat to support with no success. Trying to contact Adobe over the phone is impossible - whether I try in the morning or evening - the response is "office hours are 9am - 5pm" ...whenever that is!? Clearly its not referring to GMT or the USA time zone. Technical support via the website - well, will see if they ever respond to the case I opened there.
Right now I'm really really hating this Akamai download manager. Anybody know how to get a NORMAL link to download so I can use my normal download manager?
Can anybody help me? .....pleeeeeeeez
I was able to download all the downloads except the 3.7GB main download.
I have tried in Firefox 3, IE 6, IE 7, Opera.
I have tried on 2 different computers.
I have downloaded the latest Active X components and latest Java platforms for both IE and Firefox.
I have enabled cookies, javascript, popus, ads.
I have disabled all firefox plugins, firewalls and antivirus.
I have checked with my ISP that I can in fact download such big files.
I have successfully managed to download CS3 in the past.
I have plenty of disk space and RAM.
The error message I receive in Firefox reads as follows:
Download Manager Fatal Error
Could not find the requested file on the server.
Contact the author of the page that contains the link. This download will be canceled.
I have wasted so many hours this trying to get this to work. Also spent a long time on the online chat to support with no success. Trying to contact Adobe over the phone is impossible - whether I try in the morning or evening - the response is "office hours are 9am - 5pm" ...whenever that is!? Clearly its not referring to GMT or the USA time zone. Technical support via the website - well, will see if they ever respond to the case I opened there.
Right now I'm really really hating this Akamai download manager. Anybody know how to get a NORMAL link to download so I can use my normal download manager?
