My first post here after using adobe products for 20+ years.
I have a month long activation issue with CS6 Production Premium, which got "escalated" at tech support about 12 days ago. I have to enter the license code every time I launch a component app, sometimes before it will launch and then again after it launches. I have done all of the recommended troubleshooting steps including re-installing from a different admin account. Someone from adobe tech support took over my PC and failed to get activation to work.
Since the case was escalated, I have not been contacted back; apart from Manish Kumar trying to phone me in my office at ~1 in the morning and later at ~6 in the evening on 4 July. I have set up two subsequent times for escalated support to call me back, but nobody called. The primary lines of tech suport via chat and the telephone numbers do not allow contact with escalated support; they can simply pass on a message and then nothing happens. Comments by me to the online case in mys support portal are ignored.
Is this normal support from Adobe? Is there some other way of getting escalated support to respond?
Alan