My system specifications:
Windows XP SP2
AMD Athlon 64 X2 3800+ (2.01GHz) CPU
2GB of DDR RAM
ASUS A8N-SLI Premium motherboard
NVIDIA GeForce 8800 GTS 512 (Driver v175.19 whql)
System drive: Maxtor 7200rpm 300GB drive (over 200GB available)
Error reported as: Code: 0xc0000005
This is an update, for any interested, to my prior post http://www.adobeforums.com/webx/.59b6425b/4
I performed yet another complete removal of *ALL* Adobe software from my system. I ran the add/remove for CS3, Flash Player, and Adobe Reader, follow by a reboot. I then ran CS3clean, first at 1, followed by a reboot, cleared the log file, then ran CS3clean again, this time at level 2, followed by a reboot. I then manually removed any remaining Adobe folders and files (CSclean did miss some). I then ran CS3clean yet again, at level 3 (hidden option, as mentioned in the adobe kb article) and then rebooted. At that point not a single installed Adobe file was retained on my computer, so far as I, or an Explorer search could determine. No registry information of any Adobe installs remained. I rebooted again (I always do, just to be sure when dealing with installation issues).
I made sure that no firewall, antivirus or other non-essential background tasks were running. I began the installation of Adobe CS3 Production Premium from the DVDs. The entire installation, from serial number entry, start to finish, ran without incident.
I then rebooted, and before launching any Adobe software, I once again made sure no friewall or antivirus programs were running, and all non-essential programs exited.
I launched Photoshop CS3 and was presented with the activation procedure which, according to the software worked normally and activation was successful. Photoshop then proceeded to continue its loading procedure at which point it crashed at the same place as it had prior to this entire process.
The error, reported as Code: 0xc0000005 was exactly the same, and the point at which it was thrown up (during the loading phase when "Initializing Palettes..." appears on the splash screen) was also exactly the same.
So, at this point, I am at a complete loss as to how, or why, this is possible. The CS3 applications all worked at one point, and then suddenly and completely failed. I have the same video card drivers as I did before the problem arose, and according to all DirectX diags and other system diagnostics, nothing seems to be amiss. All other non-Adobe programs, services and drivers function properly and perform exceedingly well. My syste and its hardware are all within spec for CS3, and although my CPU is an AMD dual-core, it did work more than adequately for the short duration during which CS3 operated normally, so I don't believe incompatible hardware is an issue.
All drivers currently installed for motherboard, chipset, sound and other hardware work normally and have not been changed since before the purchase and initial install of CS3, and all tests performed subsequently show no failures or performance issues.
I have followed all suggestions and instructions made available by Adobe regarding the removal and re-installation of CS3 and yet this problem persists. My last and final recourse, so far as I am aware is to perform a low-level format on my system drive (C:) and then reinstall Windows, drivers and CS3. This seems extremely harsh given that the problem has not been determined and I am concerned that even after all of that, the problem could crop up again.
Is there any other solution? If not, is it legal to re-sell my copy of CS3 once it has been deactivated, and can I "cancel" my registration as an Adobe CS3 owner? If I can't use it I would like to recoup at least some of my investment, if possible.
If any additional information regarding my system, drivers, software or diagnostics is required I will provide it. I have tried to include only what I thought was necessary.
-Mark
Windows XP SP2
AMD Athlon 64 X2 3800+ (2.01GHz) CPU
2GB of DDR RAM
ASUS A8N-SLI Premium motherboard
NVIDIA GeForce 8800 GTS 512 (Driver v175.19 whql)
System drive: Maxtor 7200rpm 300GB drive (over 200GB available)
Error reported as: Code: 0xc0000005
This is an update, for any interested, to my prior post http://www.adobeforums.com/webx/.59b6425b/4
I performed yet another complete removal of *ALL* Adobe software from my system. I ran the add/remove for CS3, Flash Player, and Adobe Reader, follow by a reboot. I then ran CS3clean, first at 1, followed by a reboot, cleared the log file, then ran CS3clean again, this time at level 2, followed by a reboot. I then manually removed any remaining Adobe folders and files (CSclean did miss some). I then ran CS3clean yet again, at level 3 (hidden option, as mentioned in the adobe kb article) and then rebooted. At that point not a single installed Adobe file was retained on my computer, so far as I, or an Explorer search could determine. No registry information of any Adobe installs remained. I rebooted again (I always do, just to be sure when dealing with installation issues).
I made sure that no firewall, antivirus or other non-essential background tasks were running. I began the installation of Adobe CS3 Production Premium from the DVDs. The entire installation, from serial number entry, start to finish, ran without incident.
I then rebooted, and before launching any Adobe software, I once again made sure no friewall or antivirus programs were running, and all non-essential programs exited.
I launched Photoshop CS3 and was presented with the activation procedure which, according to the software worked normally and activation was successful. Photoshop then proceeded to continue its loading procedure at which point it crashed at the same place as it had prior to this entire process.
The error, reported as Code: 0xc0000005 was exactly the same, and the point at which it was thrown up (during the loading phase when "Initializing Palettes..." appears on the splash screen) was also exactly the same.
So, at this point, I am at a complete loss as to how, or why, this is possible. The CS3 applications all worked at one point, and then suddenly and completely failed. I have the same video card drivers as I did before the problem arose, and according to all DirectX diags and other system diagnostics, nothing seems to be amiss. All other non-Adobe programs, services and drivers function properly and perform exceedingly well. My syste and its hardware are all within spec for CS3, and although my CPU is an AMD dual-core, it did work more than adequately for the short duration during which CS3 operated normally, so I don't believe incompatible hardware is an issue.
All drivers currently installed for motherboard, chipset, sound and other hardware work normally and have not been changed since before the purchase and initial install of CS3, and all tests performed subsequently show no failures or performance issues.
I have followed all suggestions and instructions made available by Adobe regarding the removal and re-installation of CS3 and yet this problem persists. My last and final recourse, so far as I am aware is to perform a low-level format on my system drive (C:) and then reinstall Windows, drivers and CS3. This seems extremely harsh given that the problem has not been determined and I am concerned that even after all of that, the problem could crop up again.
Is there any other solution? If not, is it legal to re-sell my copy of CS3 once it has been deactivated, and can I "cancel" my registration as an Adobe CS3 owner? If I can't use it I would like to recoup at least some of my investment, if possible.
If any additional information regarding my system, drivers, software or diagnostics is required I will provide it. I have tried to include only what I thought was necessary.
-Mark