Hi to All,
I have a problem with an Adobe Suite I purchased and no clue how to deal with it, I will try and explain it from the start and hopefully you guy's can point me in the right direction.
Sometime early in June 2009 I watched a couple of guy's create a movie and then make a menu, and burnt to a DVD. I was fair taken by this and wanted that program (Adobe Creative Suite Production Studio Premium CS2) so bad it hurt. It was a little out of my reach around £800- 900 was the cheapest I could find at that time. Then one day I spotted it on ebay, and thought this is my chance. I could afford to go to £300.00 that was me stretching to the limit.
Three days later on opening my email I WON IT!!! honestly it was like winning the lottery. I ain't to bright in the software / hardware side of things, so I read the specs required to run the software. I was gutted my computer had no chance, it was an old cheap one I got for learning on. So I put away into a cupboard until I get enough money to buy a decent machine.
Last year (2012) I purchased a new i7 laptop, so out came that software I installed it, activated it and got to work tying to create one of those menu's. Truth ... I had no chance, I never had a clue. I then watched yoitube video's, tutorial's from around the net, and with the help from those I created one yipee. Now here the problem's start...
As I said, it activated *(never registered it, too excited I guess) ok. I was having problems with the Encore library the menu's were there one minute and away the next. So I deleted the libray contents and tried again. All was ok and it activated again no probs. The next time was a corrupt system a virus I think. So I decided to format / restore and start again. This time it would not activate, I saw the webpage whereby Adobe has closed the CS2 activation servers. So I thought ok, I will call them to activate it. Now Adobe tell me that it is registered to someone called Downey, how can that be... I had it activated twice. They said my email address is not the one they have on record and that the serial number has been used. It's all too much for me, if someone can assist me here I would be very grateful.
I purchased the software from a company on ebay (cause of the bidding) called "Software Supersale LLC" if this helps.
Regards