Hi,
I've just switched over to a new machine and I'm trying to install Illustrator CS3, but I'm having all kinds of problems...
The first time I tried it, the installer launched fine and ran through the wizard, but I had screen size issues so my system didn't meet minium requirements. Fixed that problem. So I go to install again, and it appears to be working and then right when it gets to 100%, I get this error message:
"You can only install one Adobe product at a time. Please complete the other installation before attempting to install Adobe Illustrator CS3."
I wasn't trying to install any other Adobe program at the time. So I go to the "Add and Remove Programs" center in my Control Panel, and sure enough, there is an Adobe CS3 icon there. I'm assuming its the remnant of my previous install attempt. So I click "Change/Remove" in an attempt to uninstall it and restart the process from the beginning. But nothing happens. My mouse-arrow turns into an hourglass, spins around a couple of times, and turns back into an arrow. Nothing else happens.
I have downloaded and unzipped the Adobe CS5 Cleanup Script, but when I run the CS5InstallerDatabaseUtility.exe tool, the command prompt screen returns the following message:
"List of products installed on this machine
There is no session to delete."
So it appears that I cannot uninstall the remnant installation, and the cleanup script cannot find it.
I'm stuck... Please help!
Thanks for your help--I really appreciate it.