I have been running CS5 for years on my old computer. Just bought a new laptop. Still have all CS5 documentation including serial number. My copy of CS5 is registered with Adobe. When I loaded CS5 on the new computer and tried to activate it, the activation failed repeatedly. My purchase agreement states that I can load CS5 on two computers. Tried to use the phone number for phone activations, but Adobe apparently no longer allows phone activations. While I have been dealing with this matter, Adobe has somehow apparently downloaded A NEWER (CC?) version of the CS programs onto my new computer. The icons have all changed, and when I attempt to activate now, the prompt box displays a serial number that is completely different from my CS5 serial number. I need to talk to a real, live knowledgeable support person from Adobe.
↧