Hi. We purchased CS6 Design Standard with 4 licenses. 3 of the installations are running without any problems. The 4th crashes a few times/day. It is always Illustrator.exe, specifically MSCVR100.dll that causes the problem. It's running on a Windows 7 x64 system with Avast AVS. After messing with security settings, scratch disks, etc I finally replaced the PC with a brand new one (same OS). We are still having the same problems. The detail from the windows event log is below. Since replacing the PC did not solve the problem I believe it must be either attached hardware, conflicting software or something the user is doing. The only things that distinguish this user from the others are:
Use of a Wacom tablet/touchpad
Use of dropbox (they often save directly to dropbox)
Any clues? I've been working on this for close to two weeks and cannot resolve. Thanks.
+ | System |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||
- | EventData | |||||
|
|
|
|
|
|
|
|
|
|
| 4f6e45b7 |
|
|
| MSVCR100.dll |
|
|
|
|
|
|
| 4d5f034a |
|
|
| c000041d |
|
|
| 000000000003c9ca |
|
|
| 64c |
|
|
| 01cdc71efef146a9 |
|
|
| C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe |
|
|
| C:\Windows\system32\MSVCR100.dll |
|
|
| 0c9a4de6-3321-11e2-9468-e06995e36c7a |