Hello,
I have done an upgrade from CS5.5 Design Premium to CS6 Desing & Web Premium with a problem that the only program that was not installed was the Acrobat X Pro application.
Steps I have done:
1) Deactivate CS5.5 License
2) Deinstall all CS5.5 applications using Windows 7 system controls for deinstallation of programms
3) Install CS6 and activate licenses
Result:
All applications like Photoshop, Fireworks, Dreamweaver, etc. was installed correctly and running fine.
Only Acrobat X Pro done a rollback and was not installed.
Next Steps:
1) Deinstall Acrobat Reader X
2) Running Acrobat Cleaner Tool
3) Reboot
4) Trying to install Acrobat X Pro
Result: Rollback again. No installation done.
See the following note I get, when I try to start the installation again.
Excuse for the German screenshot.
The hover message means: "Operating system does not meet the system requirements. Service Pack 2 recommended"
An for the other notes you can see in the screenshot the note is: "Operating system does not meet the system requirements. Service Pack 1 recommended"
I'am using Windows 7 Ultimate 64bit with Service Pack 1 (German)
Has anyone have had the same situation, that Acrobat X Pro or an other application out of the CS6 suite done a rollback during the installation?
Best regards
Buckaroo - aka Juergen