I have never found a less user friendly site than Adobe's.
All I want to do is find out the exact cost to upgrade from CS5 to CS6 at student price and crossing from PC to Mac. I have spent....about 2 hours trying to (a) find out the price and (b) contact support.
What I have learned is that I will likely never get an answer from them. This is appalling. For the astronomical price they ask for their software, the VERY LEAST they could offer is a half decent support service - instead it directs the queries to sources other than itself than are less than useless. I once somehow found a link to upgrade from cs5 to cs6; but not at student prices, the process was not intuitive (you had to first presumably buy the full version) and i've not been able to find it since anyway.
The website is even worse - every link is trying to force feed Creative Cloud; which is going to be most people's LAST preference I would assume given no one wants to pay monthly fees - I certainly don't. That's IF you can find a link to the right creative suite software, but I'll be damned if I can find one for the student upgrade.
Seriously adobe, your website and support services are atrocious.