Hi. My OS is Windows Vista. A couple of years ago I purchased CS3 Design Premium. I've only had to reinstall it about 3 times; the disk in in perfect condition. But for some reason, when I go to reinstall all of the products, only two from the disk are successfully installed. The first thing I tried, after receiving the notice that my license was no longer working, was completely uninstalling everything, then doing the recommended "clean" uninstall, downloading a link from this site. Followed instructions about deleting all adobe products, etc. Then tried to reinstall and only two products installed, nothing usable(Photoshop, etc). I repeated this multiple times, variating procedures, but nothing fixed the issues. Then I did a system restore and am now trying to solve this problem without uninstalling(because reinstalling fails), and I get this message that the licensing system has failed catastrophically. I'm not sure if it will help, but I copied the amt file and am posting the report below. Thank you for your help. 2011-01-16 05:03:07 [3248]  AMT: START SESSION, library version 3.0.0.64,3.0 2011-01-16 05:03:07 [3248]  AMT: Initializing C:\Program Files\Adobe\Adobe Photoshop CS5\ 2011-01-16 05:03:07 [3248]  AMT: Adobe License Manager version 3.2 (build 64.0) RELEASE 2011-01-16 05:03:07 [3248]  AMT: Virtualization Turned off 2011-01-16 05:03:07 [3248]  ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5\adobe_caps.dll 2011-01-16 05:03:07 [3248]  ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5\adobe_caps.dll 2011-01-16 05:03:07 [3248]  PCD thread: PCD thread started 2011-01-16 05:03:07 [3248]  PCDService: PCD Service in threaded mode 2011-01-16 05:03:07 [3248]  performance: AMTPreObtainProductLicense took 12.222713 ms 2011-01-16 05:03:07 [3248]  ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5\Adobe_OOBE_Launcher.dll 2011-01-16 05:03:07 [3248]  ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5\Adobe_OOBE_Launcher.dll 2011-01-16 05:03:07 [3248]  PCDService: Failed to set value __PCD_TV for key [__PCD_TK] in hive [__PCD_SD]: CAPS disk error 2011-01-16 05:03:07 [3248]  AMT: App Product Locale [0] = en_US 2011-01-16 05:03:07 [3248]  config: Loading configuration for C:\Program Files\Adobe\Adobe Photoshop CS5\AMT\application.xml 2011-01-16 05:03:07 [3248]  config: Found payload code {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E} 2011-01-16 05:03:07 [3248]  PCDService: found driver code {15FEDA5F-141C-4127-8D7E-B962D1742728} 2011-01-16 05:03:07 [3248]  config: config: Host app was installed, using installed license configuration. 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [FLMap] in hive [Photoshop-CS5-Win-GM{|}ALL]: CAPS disk error 2011-01-16 05:03:07 [3248]  config: Setting current license to the driver at startup because no mapping was found. 2011-01-16 05:03:07 [3248]  config: Setting current license to Photoshop-CS5-Win-GM [ALL] 2011-01-16 05:03:07 [3248]  config: payload code: {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E} 2011-01-16 05:03:07 [3248]  config: driver payload code: {15FEDA5F-141C-4127-8D7E-B962D1742728} 2011-01-16 05:03:07 [3248]  config: driver licensing code: Photoshop-CS5-Win-GM 2011-01-16 05:03:07 [3248]  config: current licensing code: Photoshop-CS5-Win-GM 2011-01-16 05:03:07 [3248]  config: current locale code: ALL 2011-01-16 05:03:07 [3248]  config: Done loading configuration 2011-01-16 05:03:07 [3248]  AMT: Locale from PCD [0] = en_US 2011-01-16 05:03:07 [3248]  AMT: Reordered Installed App Product Locale [0] = en_US 2011-01-16 05:03:07 [3248]  config: Setting insalled locales 2011-01-16 05:03:07 [3248]  config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages 2011-01-16 05:03:07 [3248]  ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5\asneu.dll 2011-01-16 05:03:07 [3248]  ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5\asneu.dll 2011-01-16 05:03:07 [3248]  AMT: config: Finding license info for payload: {15FEDA5F-141C-4127-8D7E-B962D1742728} 2011-01-16 05:03:07 [3248]  AMT: config: PayloadCode: {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E} 2011-01-16 05:03:07 [3248]  AMT: config: Driver PayloadCode: {15FEDA5F-141C-4127-8D7E-B962D1742728} 2011-01-16 05:03:07 [3248]  AMT: config: Installed LicensingCode: Photoshop-CS5-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}] in master. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [BridgeTalkCode] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Photoshop-CS5-Win-GM] in master. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [EULA] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [Registration] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [Registration] in hive [{7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}] in master. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [Updates] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [Updates] in hive [{7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}] in master. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [SuiteFeatureCount] in hive [Photoshop-CS5-Win-GM] in master. 2011-01-16 05:03:07 [3248]  AMT: Application can be serialized (sif file found). 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [FLMap] in hive [Photoshop-CS5-Win-GM{|}en_US]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [SN] in hive [Photoshop-CS5-Win-GM{|}ALL]: CAPS disk error 2011-01-16 05:03:07 [3248]  config: No ALL licensed serial number found in Photoshop-CS5-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [AMTConfigPath] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5-Win-GM] in master. 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [LineCV 6] in hive [Photoshop-CS5-Win-GM{|}ALL]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [LineCV 7] in hive [Photoshop-CS5-Win-GM{|}ALL]: CAPS disk error 2011-01-16 05:03:07 [3248]  AMT: First launch (serial [92628709023353004822]). 2011-01-16 05:03:07 [3248]  AMT: Application state initialized.  Obtaining Product License. 2011-01-16 05:03:07 [3248]  AMT: Obtaining client features from cache. 2011-01-16 05:03:07 [3248]  AMT: Obtaining client product info from cache. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5-Win-GM] in master. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5-Win-GM] in master. 2011-01-16 05:03:07 [3248]  AMT: Forcing first launch workflow because product is not licensed from previous launch. 2011-01-16 05:03:07 [3248]  AMT: AMT: Obtaining Product License. 2011-01-16 05:03:07 [3248]  AMT: Launch Workflow not yet done in foreground in this session. 2011-01-16 05:03:07 [3248]  AMT: Starting First Launch Workflow 2011-01-16 05:03:07 [3248]  AMT: Running in PROV_APP 2011-01-16 05:03:07 [3248]  PCDService: No value for key [EULADelay] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [EULADelay] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [MediaTag] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master. 2011-01-16 05:03:07 [3248]  config: No media tag found for payload {15FEDA5F-141C-4127-8D7E-B962D1742728} 2011-01-16 05:03:07 [3248]  config: Using default media policy RET 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [EULA_ACCEPTED] in hive [Photoshop-CS5-Win-GM]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [EULA_PHASE] in hive [Photoshop-CS5-Win-GM]: CAPS disk error 2011-01-16 05:03:07 [3248]  AMT: Starting ALM workflow. 2011-01-16 05:03:07 [3248]  AMT: Initializing ALM for serialized activation. 2011-01-16 05:03:07 [3248]  ALMService: Initializing as licensed app 2011-01-16 05:03:07 [3248]  ALM: _info_: Start ALM 3.2 Release (build 3.2.64.0) 2011-01-16 05:03:07 [3248]  SLCoreService: Starting up SLCore 1.0 Release (build 1.0.13.199023). 2011-01-16 05:03:07 [3248]  SLCoreService: Service construction took 0.0 ms and succeed. 2011-01-16 05:03:07 [3248]  ALM: _info_: LEID passed Photoshop-CS5-Win-GM is used to configure SLCore = 0 2011-01-16 05:03:07 [3248]  ALM: _info_: Host app is Licensable App 2011-01-16 05:03:07 [3248]  PCDService: No value for key [Photoshop-CS5-Win-GM{|}6] in hive [SSC-CS5-LE-Dominance] in master. 2011-01-16 05:03:07 [3248]  ALM: _info_: Found LEID Photoshop-CS5-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Photoshop CS5\AMT 2011-01-16 05:03:07 [3248]  ALM: _info_: Found LEID DesignSuiteStandard-CS5-Win-GM with AMT Path C:\Program Files\Common Files\Adobe\ssc\DesignSuiteStandard-CS5-Win-GM 2011-01-16 05:03:07 [3248]  ALM: _info_: Found LEID WebSuitePremium-CS5-Win-GM with AMT Path C:\Program Files\Common Files\Adobe\ssc\WebSuitePremium-CS5-Win-GM 2011-01-16 05:03:07 [3248]  ALM: _info_: Found LEID DesignSuitePremium-CS5-Win-GM with AMT Path C:\Program Files\Common Files\Adobe\ssc\DesignSuitePremium-CS5-Win-GM 2011-01-16 05:03:07 [3248]  ALM: _info_: Found LEID VideoSuitePremium-CS5-Win-GM with AMT Path C:\Program Files\Common Files\Adobe\ssc\VideoSuitePremium-CS5-Win-GM 2011-01-16 05:03:07 [3248]  ALM: _info_: Found LEID MasterCollection-CS5-Win-GM with AMT Path C:\Program Files\Common Files\Adobe\ssc\MasterCollection-CS5-Win-GM 2011-01-16 05:03:07 [3248]  ALM: _info_: Found LEID ELearningSuite-ES2-Win-GM with AMT Path C:\Program Files\Common Files\Adobe\ssc\ELearningSuite-ES2-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: No value for key [MediaTag] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master. 2011-01-16 05:03:07 [3248]  config: No media tag found for payload {15FEDA5F-141C-4127-8D7E-B962D1742728} 2011-01-16 05:03:07 [3248]  config: Using default media policy RET 2011-01-16 05:03:07 [3248]  ALM: _info_: MediaTagPolicy is RET 2011-01-16 05:03:07 [3248]  ALM: _info_: Canonical LEID is Photoshop-CS5-Win-GM 2011-01-16 05:03:07 [3248]  ALM: _info_: Driver LEID is Photoshop-CS5-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [926287090233530048226122] in hive [RejectedSNDomain_CS5]: CAPS disk error 2011-01-16 05:03:07 [3248]  SLCoreService: Reading product config [C:\Program Files\Adobe\Adobe Photoshop CS5\AMT\SLConfig.xml] 2011-01-16 05:03:07 [3248]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL 2011-01-16 05:03:07 [3248]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed 2011-01-16 05:03:07 [3248]  ALM: _time_: (func: ALM_Initialize, duration: 0.016 sec) 2011-01-16 05:03:07 [3248]  AMT: Performing ALM silent license verification. 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [EncryptedSerial] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [Serial] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}]: CAPS disk error 2011-01-16 05:03:07 [3248]  config: No pre-serial number found in {15FEDA5F-141C-4127-8D7E-B962D1742728} 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [PSN] in hive [Photoshop-CS5-Win-GM{|}en_US]: CAPS disk error 2011-01-16 05:03:07 [3248]  config: No en_US provisional serial number found in Photoshop-CS5-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [PSN] in hive [Photoshop-CS5-Win-GM{|}ALL]: CAPS disk error 2011-01-16 05:03:07 [3248]  config: No ALL provisional serial number found in Photoshop-CS5-Win-GM 2011-01-16 05:03:07 [3248]  ALM: _info_: Validate license at Pre-Chrome time 2011-01-16 05:03:07 [3248]  ALM: _info_: Searching license for locale en_US ... 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [FLMap] in hive [Photoshop-CS5-Win-GM{|}en_US]: CAPS disk error 2011-01-16 05:03:07 [3248]  ALM: _info_: Found no existing serialization 2011-01-16 05:03:07 [3248]  ALM: _info_: Searching serial number for all possible LEIDs ... 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [SN] in hive [Photoshop-CS5-Win-GM{|}en_US]: CAPS disk error 2011-01-16 05:03:07 [3248]  config: No en_US licensed serial number found in Photoshop-CS5-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [SN] in hive [Photoshop-CS5-Win-GM{|}ALL]: CAPS disk error 2011-01-16 05:03:07 [3248]  config: No ALL licensed serial number found in Photoshop-CS5-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: No value for key [SN] in hive [DesignSuiteStandard-CS5-Win-GM{|}en_US] in cache. 2011-01-16 05:03:07 [3248]  config: No en_US licensed serial number found in DesignSuiteStandard-CS5-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: No value for key [SN] in hive [DesignSuiteStandard-CS5-Win-GM{|}ALL] in cache. 2011-01-16 05:03:07 [3248]  config: No ALL licensed serial number found in DesignSuiteStandard-CS5-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [SN] in hive [WebSuitePremium-CS5-Win-GM{|}en_US]: CAPS disk error 2011-01-16 05:03:07 [3248]  config: No en_US licensed serial number found in WebSuitePremium-CS5-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [SN] in hive [WebSuitePremium-CS5-Win-GM{|}ALL]: CAPS disk error 2011-01-16 05:03:07 [3248]  config: No ALL licensed serial number found in WebSuitePremium-CS5-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: No value for key [SN] in hive [DesignSuitePremium-CS5-Win-GM{|}en_US] in cache. 2011-01-16 05:03:07 [3248]  config: No en_US licensed serial number found in DesignSuitePremium-CS5-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: No value for key [SN] in hive [DesignSuitePremium-CS5-Win-GM{|}ALL] in cache. 2011-01-16 05:03:07 [3248]  config: No ALL licensed serial number found in DesignSuitePremium-CS5-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [SN] in hive [VideoSuitePremium-CS5-Win-GM{|}en_US]: CAPS disk error 2011-01-16 05:03:07 [3248]  config: No en_US licensed serial number found in VideoSuitePremium-CS5-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [SN] in hive [VideoSuitePremium-CS5-Win-GM{|}ALL]: CAPS disk error 2011-01-16 05:03:07 [3248]  config: No ALL licensed serial number found in VideoSuitePremium-CS5-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [SN] in hive [MasterCollection-CS5-Win-GM{|}en_US]: CAPS disk error 2011-01-16 05:03:07 [3248]  config: No en_US licensed serial number found in MasterCollection-CS5-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [SN] in hive [MasterCollection-CS5-Win-GM{|}ALL]: CAPS disk error 2011-01-16 05:03:07 [3248]  config: No ALL licensed serial number found in MasterCollection-CS5-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: No value for key [SN] in hive [ELearningSuite-ES2-Win-GM{|}en_US] in cache. 2011-01-16 05:03:07 [3248]  config: No en_US licensed serial number found in ELearningSuite-ES2-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: No value for key [SN] in hive [ELearningSuite-ES2-Win-GM{|}ALL] in cache. 2011-01-16 05:03:07 [3248]  config: No ALL licensed serial number found in ELearningSuite-ES2-Win-GM 2011-01-16 05:03:07 [3248]  ALM: _info_: Found no serial number 2011-01-16 05:03:07 [3248]  ALM: _info_: Checking for Suites' SNs before updating to trial SN 2011-01-16 05:03:07 [3248]  ALM: _info_: This is the most preferred locale, check trial license 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [FLMap] in hive [Photoshop-CS5-Win-GM{|}en_US]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: Failed to set value Photoshop-CS5-Win-GM for key [FLMap] in hive [Photoshop-CS5-Win-GM{|}en_US]: CAPS disk error 2011-01-16 05:03:07 [3248]  ALM: _info_: Set trial license mapping from Photoshop-CS5-Win-GM to Photoshop-CS5-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [926287090233530048226122] in hive [RejectedSNDomain_CS5]: CAPS disk error 2011-01-16 05:03:07 [3248]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL 2011-01-16 05:03:07 [3248]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [CacheStatus] in hive [Photoshop-CS5-Win-GM{|}ALL]: CAPS disk error 2011-01-16 05:03:07 [3248]  SLCoreService: Syncing to license store... 2011-01-16 05:03:07 [3248]  SLCoreService: Found client mkey. 2011-01-16 05:03:07 [3248]  SLCoreService: Loading license references... 2011-01-16 05:03:07 [3248]  SLCoreService: Found 1 license file(s) 2011-01-16 05:03:07 [3248]  SLCoreService: Parsing license file [100065053.lic] succeed. 2011-01-16 05:03:07 [3248]  SLCoreService: License store synchronization took 42.8 ms and succeed. 2011-01-16 05:03:07 [3248]  SLCoreService: Query license: type = 1, duration = 30 days, remaining = 29 day(s) 85862 seconds. 2011-01-16 05:03:07 [3248]  PCDService: Failed to set value valid for key [CacheStatus] in hive [Photoshop-CS5-Win-GM{|}ALL]: CAPS disk error 2011-01-16 05:03:07 [3248]  ALM: _info_: Cached trial license is valid, stop the search 2011-01-16 05:03:07 [3248]  config: Setting current license to Photoshop-CS5-Win-GM [ALL] 2011-01-16 05:03:07 [3248]  PCDService: No value for key [LoadTrial] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [LoadTrial] in hive [{7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}] in master. 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [CacheStatus] in hive [Photoshop-CS5-Win-GM{|}ALL]: CAPS disk error 2011-01-16 05:03:07 [3248]  SLCoreService: Feature ALM_PhotoshopCS5XSGM_12.0 is enabled. 2011-01-16 05:03:07 [3248]  SLCoreService: Feature Bridge_Base_4.0 is enabled. 2011-01-16 05:03:07 [3248]  SLCoreService: Feature Bridge_CameraRaw_4.0 is enabled. 2011-01-16 05:03:07 [3248]  SLCoreService: Feature Bridge_MiniBridge_1.0 is enabled. 2011-01-16 05:03:07 [3248]  SLCoreService: Feature MobileCenter_Base_3.0 is enabled. 2011-01-16 05:03:07 [3248]  SLCoreService: Feature Photoshop_12.0 is enabled. 2011-01-16 05:03:07 [3248]  SLCoreService: Feature Photoshop_Base_12.0 is enabled. 2011-01-16 05:03:07 [3248]  SLCoreService: Feature Photoshop_Premium_12.0 is enabled. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [ADOBEID] in hive [926287090233530048226122] in cache. 2011-01-16 05:03:07 [3248]  PCDService: Failed to set value 0 for key [PPAID] in hive [926287090233530048226122]: CAPS disk error 2011-01-16 05:03:07 [3248]  ALM: _info_: Performing Block Check 2011-01-16 05:03:07 [3248]  SLCoreService: Query license: type = 1, duration = 30 days, remaining = 29 day(s) 85862 seconds. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [Subscription] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [Subscription] in hive [{7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}] in master. 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [ACT_NOINTERNET] in hive [Photoshop-CS5-Win-GM]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [SERVICE_ONLINE] in hive [Photoshop-CS5-Win-GM]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: Failed to set value 1 for key [PPCGO] in hive [926287090233530048226122]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: Failed to set value 1 for key [PPLCSTAT] in hive [926287090233530048226122]: CAPS disk error 2011-01-16 05:03:07 [3248]  SLCoreService: Query license: type = 1, duration = 30 days, remaining = 29 day(s) 85862 seconds. 2011-01-16 05:03:07 [3248]  PCDService: Failed to set value 30 for key [PPDR] in hive [926287090233530048226122]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: Failed to set value 30 for key [PPDL] in hive [926287090233530048226122]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: Failed to set value Adobe Photoshop CS5 for key [PPAPP] in hive [926287090233530048226122]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: Failed to set value 0 for key [PPREF] in hive [926287090233530048226122]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: Failed to set value 0 for key [PPGM] in hive [926287090233530048226122]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: Failed to set value 1 for key [PPMOD] in hive [926287090233530048226122]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: Failed to set value 2592000 for key [PPEXP] in hive [926287090233530048226122]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: Failed to set value 0 for key [PPACT] in hive [926287090233530048226122]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: Failed to set value 0 for key [PPSRZ] in hive [926287090233530048226122]: CAPS disk error 2011-01-16 05:03:07 [3248]  ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.327 sec) 2011-01-16 05:03:07 [3248]  ALM: _info_: ALM_License_SilentValidate return license status: Valid Not Activated 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [SN] in hive [Photoshop-CS5-Win-GM{|}ALL]: CAPS disk error 2011-01-16 05:03:07 [3248]  config: No ALL licensed serial number found in Photoshop-CS5-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: Failed to set value 1 for key [LineCU 2] in hive [Photoshop-CS5-Win-GM{|}ALL]: CAPS disk error 2011-01-16 05:03:07 [3248]  AMT: Application licensing status has changed to trial. 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [LineCU 2] in hive [Photoshop-CS5-Win-GM{|}ALL]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [LineCU 2] in hive [Photoshop-CS5-Win-GM{|}ALL]: CAPS disk error 2011-01-16 05:03:07 [3248]  AMT: ERROR: bad cache license status [0], returning trial. 2011-01-16 05:03:07 [3248]  AMT: License check shows product is still in trial. 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [LineCU 2] in hive [Photoshop-CS5-Win-GM{|}ALL]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [LineCU 2] in hive [Photoshop-CS5-Win-GM{|}ALL]: CAPS disk error 2011-01-16 05:03:07 [3248]  AMT: ERROR: bad cache license status [0], returning trial. 2011-01-16 05:03:07 [3248]  AMT: Product is not activated.  Starting ALM launch-time product licensing UI. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5-Win-GM] in master. 2011-01-16 05:03:07 [3248]  SLCoreService: Query license: type = 1, duration = 30 days, remaining = 29 day(s) 85862 seconds. 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [FLMap] in hive [Photoshop-CS5-Win-GM{|}en_US]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: No value for key [PDApp_WF] in hive [] in cache. 2011-01-16 05:03:07 [3248]  SLCoreService: Query license: type = 1, duration = 30 days, remaining = 29 day(s) 85862 seconds. 2011-01-16 05:03:07 [3248]  AMT: Running in PROV_APP 2011-01-16 05:03:07 [3248]  PCDService: No value for key [EULADelay] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [EULADelay] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [MediaTag] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master. 2011-01-16 05:03:07 [3248]  config: No media tag found for payload {15FEDA5F-141C-4127-8D7E-B962D1742728} 2011-01-16 05:03:07 [3248]  config: Using default media policy RET 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [EULA_ACCEPTED] in hive [Photoshop-CS5-Win-GM]: CAPS disk error 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [EULA_PHASE] in hive [Photoshop-CS5-Win-GM]: CAPS disk error 2011-01-16 05:03:07 [3248]  uiswitch: EULA has never been accepted; showing EULA. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [EULAFolderName] in hive [Photoshop-CS5-Win-GM] in master. 2011-01-16 05:03:07 [3248]  EULA: EULAFolderName key not found for license, using default name "Legal" 2011-01-16 05:03:07 [3248]  EULA: EULA folder found relative to licensing AMT folder. 2011-01-16 05:03:07 [3248]  PCDService: No value for key [EULAFolderName] in hive [Photoshop-CS5-Win-GM] in master. 2011-01-16 05:03:07 [3248]  EULA: EULAFolderName key not found for app, using default name "Legal" 2011-01-16 05:03:07 [3248]  PCDService: No value for key [TrialSerialNumber] in hive [Photoshop-CS5-Win-GM{|}ALL] in master. 2011-01-16 05:03:07 [3248]  config: No trial serial number found in Photoshop-CS5-Win-GM 2011-01-16 05:03:07 [3248]  PCDService: No value for key [EPIC_APP_36440] in hive [Photoshop-CS5-Win-GM{|}ALL] in master. 2011-01-16 05:03:07 [3248]  uiswitch: Key Value WorkFlowType [EULA] 2011-01-16 05:03:07 [3248]  uiswitch: Key Value ShowEULA [true] 2011-01-16 05:03:07 [3248]  uiswitch: Key Value LaunchMode [prechrome] 2011-01-16 05:03:07 [3248]  uiswitch: Key Value AppLaunchPath [C:\Program Files\Adobe\Adobe Photoshop CS5\Photoshop.exe] 2011-01-16 05:03:07 [3248]  uiswitch: Key Value AppEULAFolderPath [C:\Program Files\Adobe\Adobe Photoshop CS5\AMT\Legal] 2011-01-16 05:03:07 [3248]  uiswitch: Key Value AdobeCode [{7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}] 2011-01-16 05:03:07 [3248]  uiswitch: Key Value DriverAdobeCode [{15FEDA5F-141C-4127-8D7E-B962D1742728}] 2011-01-16 05:03:07 [3248]  uiswitch: Key Value AppName [Adobe Photoshop CS5] 2011-01-16 05:03:07 [3248]  uiswitch: Key Value AppRunningLEID [Photoshop-CS5-Win-GM] 2011-01-16 05:03:07 [3248]  uiswitch: Key Value AppDriverLEID [Photoshop-CS5-Win-GM] 2011-01-16 05:03:07 [3248]  uiswitch: Key Value AppRunningLocale [en_US] 2011-01-16 05:03:07 [3248]  uiswitch: Key Value AppAMTBkGndFilePath [C:\Program Files\Adobe\Adobe Photoshop CS5\\AMT\LMResources\background.png] 2011-01-16 05:03:07 [3248]  uiswitch: Key Value AppAMTPath [C:\Program Files\Adobe\Adobe Photoshop CS5\\AMT] 2011-01-16 05:03:07 [3248]  uiswitch: Key Value AppDriverAMTPath [C:\Program Files\Common Files\Adobe\Adobe Photoshop CS5\AMT_Driver] 2011-01-16 05:03:07 [3248]  uiswitch: EULA 2011-01-16 05:03:07 [3248]  uiswitch: PDApp 2011-01-16 05:03:07 [3248]  uiswitch: Launched 2011-01-16 05:03:07 [3248]  AMT: EULA has been refused.  Application must exit. 2011-01-16 05:03:07 [3248]  PCDService: Failed to read value for key [SN] in hive [Photoshop-CS5-Win-GM{|}ALL]: CAPS disk error 2011-01-16 05:03:08 [3248]  config: No ALL licensed serial number found in Photoshop-CS5-Win-GM 2011-01-16 05:03:08 [3248]  AMT: Expiration of trial serial [926287090233530048226122]. 2011-01-16 05:03:08 [3248]  PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5-Win-GM] in master. 2011-01-16 05:03:08 [3248]  AMT: Application licensing status has changed to unlicensed. 2011-01-16 05:03:08 [3248]  AMT: Starting Data Collection for SWTag_Init() 2011-01-16 05:03:08 [3248]  PCDService: Failed to read value for key [FLMap] in hive [Photoshop-CS5-Win-GM{|}en_US]: CAPS disk error 2011-01-16 05:03:08 [3248]  AMT: DoISOTagging() will not be performed as there is no FLMap LEID against Photoshop-CS5-Win-GM 2011-01-16 05:03:08 [3248]  performance: AMTObtainProductLicense took 1320.517090 ms 2011-01-16 05:03:08 [3248]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master. 2011-01-16 05:03:08 [3248]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}] in master. 2011-01-16 05:03:08 [3248]  PCDService: No value for key [Updates] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master. 2011-01-16 05:03:08 [3248]  PCDService: No value for key [Updates] in hive [{7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}] in master. 2011-01-16 05:03:08 [3248]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled. 2011-01-16 05:03:08 [3248]  ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5\updaternotifications.dll 2011-01-16 05:03:08 [3248]  ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5\updaternotifications.dll 2011-01-16 05:03:08 [3248]  ALMService: Terminating 2011-01-16 05:03:08 [3248]  SLCoreService: Shutting down SLCore 1.0 Release (build 1.0.13.199023). 2011-01-16 05:03:09 [3248]  SLCoreService: Service destruction took 128.8 ms and succeed. 2011-01-16 05:03:09 [3248]  ALM: _info_: End ALM 2011-01-16 05:03:09 [3248]  performance: AMTReleaseProductLicense took 504.295807 ms 2011-01-16 05:03:09 [3248]  AMT: END SESSION.

With every attempt to check for updates for Creative Suite 5, the Application Manager immediately responds with an error: "The update server is not responding. The server might be offline temporarily, or the internet or firewall setting may be incorrect. Please try again later." My last successful check for updates was on 3/27/2012.

I have not added any restrictions since 3/27. I do not block any outgoing communications within any of my firewalls. All other communications through all firewalls are functioning normally.

Is there a way to verify if the update server is really down?

Perhaps the server address has changed. It wouldn't be the first time a non-thinking person had this notion: "Here's what we'll do, change the update server's IP address and then roll out the new address in the next update."

Hello,

We have multi licenses of the creative cloud on the same user name but each time a user signs in, Adobe forces the other active users to be signed off. Is there a work around for this issue? (See the screen shot attached).

Thanks.

Hallo,

nachdem mich der Support hierhin verwiesen hat, schreibe ich mal hier mein Problem in der Hoffnung, dass mir jemand helfen kann.

Ich habe die Creative Suite CS2 auf Windows 7. Nachdem meine Festplatte den Geist aufgegeben hat, wollte ich es neu installieren, aber es ging nicht. Hab mich dann schlau gemacht und CS2 von der Adobe Download-Seite geladen.

Erst das originale deinstalliert und dann das neue installiert. Mit dem Key, der auf der Adobe-Seite angegeben wurde.

Wenn ich jetzt Photoshop aufrufen möchte, kommt immer folgende Meldung:

"Ihre Benutzername, Ihre Firma oder Seriennummer für APS fehlt oder ist ungültig.

Die Anwendung kann nicht weiter ausgeführt werden und wird jetzt beendet."

Es ist alles richtig und auch in meinem Account bei Adobe steht drin, dass ich eine CS2 ordnungsgemäß habe und jetzt neu installiert mit der neuen Nummer.

Hat jemand eine Idee, was ich machen kann, damit ich wieder damit arbeiten kann?

Schon mal vielen Dank im Voraus

Beatrice

Hello!

I have read a lot of articles of dealing with the installation problem, and tried the steps described in here:

Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5

Also a deinstallation of Flash and the Adobe community help haven't solved my problem. The installer crashes right after starting the installation.

The error log can be found below. Do you have any recommendations?

 

Exit Code: 7

 

 

-------------------------------------- Summary --------------------------------------

 

 

- 0 fatal error(s), 137 error(s), 134 warning(s)

 

 

WARNING: Payload {93EE4FE8-6892-11DF-9F6A-6A14DFD72085} AdobeHelp is already installed and the session payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp has no upgrage/conflict relationship with it.

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

WARNING: Payload cannot be installed due to dependent operation failure

 

 

ERROR: Verifying payload integerity : Failed with code 1

 

 

ERROR: MsiConfigureProductEx failed with error: 1612 - Die Installationsquelle für dieses Produkt ist nicht verfügbar. Stellen Sie sicher, dass die Quelle vorhanden ist und Sie Zugriff darauf haben.

 

MSI Error message:

 

 

ERROR: The following payload errors were found during install:

 

 

ERROR:  - Adobe OnLocation CS5 Royalty Content Wrapper: Install failed

 

 

ERROR:  - Adobe CSXS Infrastructure CS5: Install failed

 

 

ERROR:  - Microsoft_VC90_ATL_x86: Install failed

 

 

ERROR:  - Adobe Media Player: Install failed

 

 

ERROR:  - SiteCatalyst NetAverages: Install failed

 

 

ERROR:  - Firefox Plugin CS5: Install failed

 

 

ERROR:  - Adobe Linguistics CS5 x64: Install failed

 

 

ERROR:  - Microsoft_VC90_CRT_x86: Install failed

 

 

ERROR:  - Adobe Photoshop CS5 Support: Install failed

 

 

ERROR:  - Adobe Bridge CS5: Install failed

 

 

ERROR:  - Microsoft_VC80_ATL_x86: Install failed

 

 

ERROR:  - Adobe Illustrator CS5_AdobeIllustrator15de_DELanguagePack: Install failed

 

 

ERROR:  - Recommended Common Fonts Installation x64: Install failed

 

 

ERROR:  - Adobe Toolhints CS5: Install failed

 

 

ERROR:  - Adobe Fireworks CS5: Failed due to Language Pack installation failure

 

 

ERROR:  - Adobe Flash Builder: Install failed

 

 

ERROR:  - AdobePDFL x64 CS5: Install failed

 

 

ERROR:  - Adobe Encore CS5 Royalty Codecs Installer Wrapper: Install failed

 

 

ERROR:  - Adobe Photoshop CS5 German Language Pack_x64_AdobePhotoshop12-de_DE_x64: Install failed

 

 

ERROR:  - Creative Suite 5 Master Collection: Install failed

 

 

ERROR:  - DeviceCentral_DeviceCentral3LP-de_DE: Install failed

 

 

ERROR:  - Microsoft_VC80_MFCLOC_x86_x64: Install failed

 

 

ERROR:  - Adobe After Effects CS5 Third Party RoyaltyContent Wrapper: Install failed

 

 

ERROR:  - Adobe Premiere Pro CS5 Third Party Content Wrapper: Install failed

 

 

ERROR:  - Adobe Premiere Pro CS5_AdobePremierePro5de_DELanguagePack: Install failed

 

 

ERROR:  - Adobe XMP Panels CS5: Install failed

 

 

ERROR:  - Adobe Player for Embedding: Install failed

 

 

ERROR:  - AIR2 For Adobe Flash Pro: Failed due to Language Pack installation failure

 

 

ERROR:  - Adobe InDesign CS5 Application Language Files_AdobeInDesign7AppLang-de_DE: Install failed

 

 

ERROR:  - Photoshop Camera Raw: Install failed

 

 

ERROR:  - AdobeColorCommonSetCMYK: Install failed

 

 

ERROR:  - AdobeHelp: Install failed

 

 

ERROR:  - Camera Profiles Installer: Install failed

 

 

ERROR:  - Adobe Buzzword CS5: Install failed

 

 

ERROR:  - Adobe After Effects CS5 Third Party Content Wrapper: Install failed

 

 

ERROR:  - Adobe Flash Player 10 Plugin: Install failed

 

 

ERROR:  - Adobe Mini Bridge CS5: Install failed

 

 

ERROR:  - Microsoft_VC80_CRT_x86_x64: Install failed

 

 

ERROR:  - Adobe OnLocation CS5_AdobeOnLocation5de_DELanguagePack: Install failed

 

 

ERROR:  - IE Plugin CS5: Install failed

 

 

ERROR:  - Adobe Soundbooth CS5 Codecs Wrapper: Install failed

 

 

ERROR:  - Adobe SING CS5: Install failed

 

 

ERROR:  - AdobeColorJA CS5: Install failed

 

 

ERROR:  - Adobe ReviewPanel CS5: Install failed

 

 

ERROR:  - Adobe InDesign CS5 Icon Handler x64: Install failed

 

 

ERROR:  - Adobe Flash CS5_AdobeMobileExtension_Flash11-mul: Install failed

 

 

ERROR:  - Adobe BrowserLab CS Live: Install failed

 

 

ERROR:  - Photoshop Camera Raw (64 bit): Install failed

 

 

ERROR:  - iPhone Publishing: Install failed

 

 

ERROR:  - Microsoft_VC90_MFC_x86: Install failed

 

 

ERROR:  - Adobe After Effects CS5 Support: Install failed

 

 

ERROR:  - Adobe Encore CS5_AdobeEncore5de_DELanguagePack: Install failed

 

 

ERROR:  - CSXS Story Extension: Install failed

 

 

ERROR:  - Adobe Photoshop CS5 Core_x64: Failed due to Language Pack installation failure

 

 

ERROR:  - Adobe Media Encoder CS5 X64: Install failed

 

 

ERROR:  - Suite Shared Configuration CS5: Install failed

 

 

ERROR:  - Adobe Premiere Pro CS5 Third Party Royalty Content Wrapper: Install failed

 

 

ERROR:  - Adobe Linguistics CS5: Install failed

 

 

ERROR:  - PDF Settings CS5: Install failed

 

 

ERROR:  - DeviceCentral: Failed due to Language Pack installation failure

 

 

ERROR:  - AdobeTypeSupport CS5: Install failed

 

 

ERROR:  - AdobeColorVideoProfilesCS CS5: Install failed

 

 

ERROR:  - Adobe Flash Fonts1: Install failed

 

 

ERROR:  - AdobeColorCommonSetRGB: Install failed

 

 

ERROR:  - Adobe Player for Embedding x64: Install failed

 

 

ERROR:  - Office Plugin CS5: Install failed

 

 

ERROR:  - Adobe Flash CS5_AdobeMobileExtension_Flash11-de_DE: Install failed

 

 

ERROR:  - Adobe Photoshop CS5 Core: Failed due to Language Pack installation failure

 

 

ERROR:  - Adobe Flash Player 10 ActiveX: Install failed

 

 

ERROR:  - Required Common Fonts Installation x64: Install failed

 

 

ERROR:  - Adobe InDesign CS5 Common Base Files: Install failed

 

 

ERROR:  - Microsoft_VC90_ATL_x86_x64: Install failed

 

 

ERROR:  - Adobe CSXS Extensions CS5: Install failed

 

 

ERROR:  - Adobe Photoshop CS5 German Language Pack_AdobePhotoshop12-de_DE: Install failed

 

 

ERROR:  - Microsoft_VC80_ATL_x86_x64: Install failed

 

 

ERROR:  - AdobeOutputModule: Install failed

 

 

ERROR:  - Microsoft_VC90_CRT_x86_x64: Install failed

 

 

ERROR:  - Microsoft_VC80_CRT_x86: Install failed

 

 

ERROR:  - AdobeCMaps x64 CS5: Install failed

 

 

ERROR:  - AdobeTypeSupport x64 CS5: Install failed

 

 

ERROR:  - Adobe Illustrator CS5: Failed due to Language Pack installation failure

 

 

ERROR:  - Adobe Flash CS5_AdobeFlash11-de_DELanguagePack: Install failed

 

 

ERROR:  - Adobe Media Encoder CS5 PCI WRAPPER X64: Install failed

 

 

ERROR:  - Adobe Encore CS5: Failed due to Language Pack installation failure

 

 

ERROR:  - Microsoft_VC90_MFC_x86_x64: Install failed

 

 

ERROR:  - AdobeColorVideoProfilesAE CS5: Install failed

 

 

ERROR:  - DynamiclinkSupport: Install failed

 

 

ERROR:  - Adobe OnLocation CS5: Failed due to Language Pack installation failure

 

 

ERROR:  - Adobe Soundbooth CS5 Royalty Codecs Wrapper: Install failed

 

 

ERROR:  - Adobe WinSoft Linguistics Plugin CS5: Install failed

 

 

ERROR:  - Adobe Contribute CS5_AdobeContribute6de_DELanguagePack: Install failed

 

 

ERROR:  - Adobe WinSoft Linguistics Plugin CS5 x64: Install failed

 

 

ERROR:  - AdobeColorEU CS5: Install failed

 

 

ERROR:  - AdobePDFL CS5: Install failed

 

 

ERROR:  - HIL Help Search: Install failed

 

 

ERROR:  - AdobeCMaps CS5: Install failed

 

 

ERROR:  - AdobeColorNA CS5: Install failed

 

 

ERROR:  - Adobe Premiere Pro CS5: Failed due to Language Pack installation failure

 

 

ERROR:  - Adobe Dreamweaver CS5: Failed due to Language Pack installation failure

 

 

ERROR:  - Microsoft_VC80_MFC_x86_x64: Install failed

 

 

ERROR:  - ph: Install failed

 

 

ERROR:  - Adobe After Effects CS5_AdobeAfterEffects10de_DELanguagePack: Install failed

 

 

ERROR:  - Required Common Fonts Installation: Install failed

 

 

ERROR:  - Adobe Soundbooth: Failed due to Language Pack installation failure

 

 

ERROR:  - Adobe After Effects CS5 Presets: Install failed

 

 

ERROR:  - AmericanEnglishSpeechAnalysisModels: Install failed

 

 

ERROR:  - AIR2 For Adobe Flash Pro_AIR2_Flash11-de_DE: Install failed

 

 

ERROR:  - Adobe SwitchBoard 2.0: Install failed

 

 

ERROR:  - Adobe Flash CS5: Failed due to Language Pack installation failure

 

 

ERROR:  - Microsoft_VC80_MFC_x86: Install failed

 

 

ERROR:  - AdobeColorPhotoshop CS5: Install failed

 

 

ERROR:  - Pixel Bender Toolkit: Install failed

 

 

ERROR:  - Adobe Soundbooth_AdobeSoundbooth3de_DELanguagePack: Install failed

 

 

ERROR:  - Adobe Fireworks CS5_AdobeFireworks11de_DELanguagePack: Install failed

 

 

ERROR:  - Microsoft_VC80_MFCLOC_x86: Install failed

 

 

ERROR:  - Adobe After Effects CS5: Failed due to Language Pack installation failure

 

 

ERROR:  - Adobe Contribute CS5: Failed due to Language Pack installation failure

 

 

ERROR:  - Adobe InDesign CS5 Application Base Files2: Install failed

 

 

ERROR:  - Players For Adobe Flash Pro: Install failed

 

 

ERROR:  - Recommended Common Fonts Installation: Install failed

 

 

ERROR:  - Adobe InDesign CS5 Icon Handler: Install failed

 

 

ERROR:  - Adobe Extension Manager CS5: Install failed

 

 

ERROR:  - AdobeJRE: Install failed

 

 

ERROR:  - Adobe Flash Catalyst CS5: Install failed

 

 

ERROR:  - Adobe ExtendScript Toolkit CS5: Install failed

 

 

ERROR:  - Adobe Dreamweaver CS5_AdobeDreamweaver11de_DELanguagePack: Install failed

 

 

ERROR:  - TLF For Adobe Flash Pro: Install failed

 

 

ERROR:  - AdobeMotionPicture CS5: Install failed

 

 

ERROR:  - Adobe AIR: Install failed

 

 

ERROR:  - Adobe Premiere Pro CS5 Support: Install failed

 

 

ERROR:  - Adobe Media Encoder CS5 Dolby WRAPPER X64: Install failed

 

 

ERROR:  - Adobe InDesign CS5 Application Base Files: Failed due to Language Pack installation failure

 

 

ERROR:  - Adobe InDesign CS5 Application Feature Set Files: Install failed

 

 

ERROR:  - Adobe InDesign CS5 Common Language Files_AdobeInDesign7CommonLang-de_DE: Install failed

 

 

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We are using Cs5 master collection in a classroom environment but today all elements of the collection will no longer run they stop with error 131:4.

Even a new setup now gives the same error.

Does anyone know of any registry tweaks to resolve this?

I recently purchased a new laptop (OS: Windows 7 Enterprise) and installed CS5 on it.  All of the applications work well except for Photoshop. 

At first Photoshop would load correctly but crash when I tried to Save As.  I deleted the preference file upon startup and that fixed the problem.  Now every time I open more than one image in photoshop, my screen goes completely black. Eventually the screen come back on, with the error that my AMD driver stopped responding and recovered, but now Photoshop is frozen and I have to close Photoshop through the Task Manager.  Again I deleted the preference file and that seemed to fix the problem temporary but the next time I opened Photoshop, I encountered the exact same problem.  My video card is AMD FirePro M6100. 

My question is do I need to delete the preference file every time I start Photoshop?  Isn't there a more permanent solution?  Or is this problem due to another issue?

I bought the DVD on Ebay, Adobe CS6 master collection, but it was a pirated copy with the instructions for hacking. ebay experts asked for confirmation from Adobe experts is that a pirate copy of software and then they make refund (seller not answer). I appealed to the Adobe chat but I did not answer. Last hope this forum. I have a picture of DVDs and photo instructions and everything else. But how to make an official confirmation that the DVD is not a license. Help if you can.

I had to do a System Recovery on Windows 7 and that led to me losing almost all of CS4 that I had recently installed. I tried to reinstall the missing programs but it wouldn't let me.  I figured I needed to uninstall whatever was remaining and then try to reinstall everything again.  I went through the whole process but in the end it said that it was uninstalled with errors and that I would have to restart and try again. I restarted and I went into Control Panel => Programs to uninstall. CS4 was still listed in the Programs List. I selected it and it eventually lead me the a window that said I had to select the products that I wanted to uninstall. Unfortunately there was nothing to select. If anyone knows how I can fix this, I would really appreciate it! This thing is driving me nuts!!!

Hello,

I have misplaced my Adobe Production Premium CS4 disks and cannot locate them.  Might someone be so kind as to provide me with a download link?  I have the serial number.  Thanks.

This is installed on a NEW system (Dell XPS 8500 with Win7 Pro) that was purchased for the expressed purpose of installing CS6 Master suite.

So far:

Called on the Phone chated with tech support.

After a long misunderstanding as to my issue in the 30th of July...

----------

JAMES: C:\Program Files (x86)\Common Files\Adobe\Adobe PCD
JAMES: there
Kumar: Yes.
Kumar: Okay.
Kumar: In Adobe PCD folder you will get a folder by name Cache.
Kumar: Please rename it to cache.old.
Kumar: Let me know if you are done.
JAMES: DONE
Kumar: Now please launch the product.
JAMES: NOPE still in trial
JAMES: did launch... just sitting there
Kumar: Please continue with the installation.
Kumar: And then click on "Licence the software".
Kumar: Enter serial number there.
JAMES: not an option in trial window it is either
JAMES: Licebnse this software OR Contiue trail
Kumar: May I know the option you are getting there?
Kumar: Please click on "Licence the software".
JAMES: done
Kumar: Enter serial number there.
-------
Kumar apearently still assumed I was getting an error or was in the process of installing... but I entered my serial# as told and problem disapeared for a little while and A couple of days after that I got an interesting trial message after a system restart when I opened Premere:

At that point I Compleatly uninstalled ALL adobe products. Repeated step above and removed any referances to Adobe products that I could find in the registry.

I then Installed my old CS4 suite I upgraded from and then installed the CS6 Master suite upgrade from the disks I purchased directly from Adobe.

Everything worked great for about a week then...

I was greeted with nag screen again today (after a restart when I opened photoshop) informing me that trial expired (-1 days left)

Is there a fix for this?

I need to uninstall CS2 from my operating system Windows 7 because Windows 7 does not support CS2.  I can not do it via Control Panel.  I get a warning sign that says....The install could not start because of the following reasons:  Missing or invalid Personalization Information.  Missing resources library.  How do I uninstall this program.  I need to reinstall Adobe Acrobat Pro XI, but want the CS2 off my computer first.

For reference, I have a Lenovo X200 Tablet PC, running Windows 7 and Creative Suite 3 Design Standard.

Last Friday, 9/23, I tried opening Illustrator and received an error message that told me to uninstall then reinstall the program. I received the same error message with InDesign and Photoshop. All three programs had, up to this point, been working fine.

I uninstalled CS3, restarted my computer, and attempted to reinstall. The shared components installed fine, but Illustrator, InDesign, Photoshop, Version Cue, etc. did not install, and gave me the "Component install failed" error message.

I went through the list on this Support page.

I tried all of the Solutions except the ones based upon Windows Event Viewer error numbers (as my Event Viewer didn't show any of the listed numbers).

I didn't install any updates or download anything between the last time CS3 worked and when it failed on Friday, so I'm not sure what caused it to fail in the first place.

If anyone has any suggestions or advice, I'd appreciate it.

Installing CS3 Master Collection from the Setup exe. file and I get a system check error saying that in order to continue, the following applications need to be closed: Internet Explorer

I don't have anything open at all!

It says to try again or close. I disabled the internt connection and I still get the same error.

Email me at ryanmillay@yahoo.com